Building an Intelligent Software-Defined Network to Deliver Unified Data Center Services

The Challenge

A 1.7 billion dollar data services and solutions startup separated from its parent company and needed to spin up systems to support client operations in a short amount of time. Building multiple systems at the same time resulted in dynamically changing requirements, making it very difficult to stay on schedule and to seamlessly integrate to its in-development systems.

The Response

Maryville Consulting Group provided direction to gain business partner trust in IT by deploying multiple processes, solutions, and integrations within a short calendar window. We deployed our accelerators in multiple process areas, delivered on promised timelines, and were agile and flexible to provide our client an ever-changing, dynamic environment. The unified customer service portal allows the startup to provide its customers self-service ordering, case management, and billing.

The Value

The unified platform allows our client to deliver a better customer experience and improve automation within the startup to decrease colocation services delivery times and reduce customer care labor costs.

• Seamless integration between Salesforce, Oracle BRM, and ServiceNow creates a centralized enterprise service bus which provides a single pane view to all customer services ​
• Automated customer billing by building a robust CMDB with CI deployment integrated into project management to deploy colocation services and represent infrastructure topology​
• Integrated customer service functions with internal processes, such as incident and change management, to provide customer care with a single system for all support functions ​
• Developed a mechanism to provide customers with proactive notifications​