Establishing Accounting and Governance Practices to Gain Visibility into Costs
The Client
Restaurant Industry,
International Chain
$1 Billion Franchise
Operations in 100+ Countries
44,000+ Outlets Worldwide
The Challenge
A leading restaurant chain sought to transform its IT spend by gaining better visibility into costs and establishing improved accountability for its overall portfolio of projects and applications. This would allow it to achieve two primary goals:
- Innovate by reallocating spend from foundational IT (maintain) to business priorities
- Evolve into a service provider that drives revenue instead of being a corporate IT department that simply focuses on saving money
The Response
Maryville Consulting Group led efforts to establish the TBM office, implement an Apptio Cost Transparency solution, and deliver an 18-month improvement roadmap. Apptio Cost Transparency provides spend visibility for applications/services and business units, along with vendor storage insights for additional reporting capabilities. Maryville Consulting Group provided these insights while also identifying opportunities for further data improvement.
The Process
Transparency into Spend
Defined Total Cost of Ownership (TCO) for applications, services/products, and business units
Infrastructure Insights
Enhanced view into the cost and consumption of servers and storage by application
Vendor Insights
Increased capital expenditures led to an increased vendor portfolio with limited availability to track and gain insights to the spend. By adding these insights, the full picture of spend by purchase order, contract, and application was identified.
The Value
- Established measures for the client’s 2017 goals
- Supported data center consolidation efforts
- Established accounting and governance practices for digital initiative
- Improved oversight of budget dollars spent with strategic vendors
- Increased visibility into IT consumption for applications/services, business units, and vendors
- Improved internal processes for budgeting and approvals