116 Field Offices
$2.2B Annual Budget
This DHS Agency sought to improve IT functionality, reporting, and efficiency by enabling an IT Financial Management tool to create fiscal transparency, formulate and defend their budgetary position, automate reporting requirements, and reduce effort for data calls. In addition to fulfilling these objectives, the tool / solution is required to meet CPIC, FITARA, Asset Refresh, and Internal Use Software compliance requirements. The DHS organization was interested in learning more about how Apptio could complement their existing Financial Management tool to achieve their goals but was concerned the cloud-based tool may not meet their strict compliance requirements. This agency engaged Maryville to implement and pilot Apptio to understand both the value and risks associated with this endeavor.
Current State Analysis
Established data management process to uncover gaps and to see how data interrelates Transition from On-Prem to Cloud TBM
Configured use cases and reporting possibilities within the tool
Assisted them in understanding what their limitations are and how to remediate
Organizational Buy In
Developed briefs internally for C-suite executives to gain support
- The pilot program allowed them to understand the value Apptio and TBM provide. Maryville brought together multiple, disparate data sources to create an accessible and trusted financial baseline within Apptio with which they may defend their budgetary position and more accurately target opportunities for optimization.
- Maryville configured Apptio to automate financial reporting, burn down, and investment reporting, which enabled the DHS agency to quickly and effectively respond to data calls, freeing time for value added conversations to meet the mission. Maryville worked cross-functionally to gain buy-in and developed a solution for the entire organization, achieving operational support from the CFO’s, CIO’s, and COO’s offices.
- Maryville’s successful pilot program resulted in the large DHS agency moving forward with Apptio, which is in the process of getting cleared with an Authority to Operate (ATO). Next steps for them involve ServiceNow integration, asset alignment, and formalized dashboard reporting to stakeholders.