Providing Product and Project Management for a Globalized Enterprise Portal Delivery

The Challenge

A multinational medical device, pharmaceutical, and consumer packaged goods manufacturing company, lacked a globalized intranet portal where all employees had the same experience. In 2017, it launched a globalized intranet portal to deliver a seamless and consistent experience for all employees and contractors. The portal connects, inspires and improves productivity by helping employees get minutes back in their day. However, the success of the portal initiative required strong product and project management, a resource that didn’t exist internally.

The Response

Maryville Consulting Group provided strategic guidance, led the design and delivery teams, and helped establish the product management model to ensure the successful roll out of the new enterprise portal. A client-led, cross-functional product team was developed to ensure stakeholder engagement across the enterprise. This team designed and developed the enterprise portal to enable a seamless experience for employees and contractors. The product team is also responsible for future enhancements and the continued engagement of all employees across the globe. Maryville Consulting Group continues to help drive user engagement and adoption through product documentation and employee training.

The Process

The Value

• The cross functional product team, with both business and IT stakeholders helps to ensure buy-in across the organization​
• The new enterprise portal provides a seamless user experience for all employees and contractors​
• Employee engagement continues to grow and the company has seen significant improvements in employee productivity​
• The delivery of new enhancements and features continues to enhance the overall user experience