Transforming IT to Support Rapid Growth

The Challenge

Imagine being an incoming CIO at an 80-year old global corporation that has just experienced massive growth in a relatively short period of time. The growth sent supporting organizations into a tailspin, particularly IT, as they struggled to keep up. Sounds stressful, right? Now, imagine there are separate IT organizations for each corporate division, all using different technologies, or using similar technologies in different ways. Maryville was asked to play a key role in defining and executing a transformational journey with significant breadth and depth of organizational change. The objective was an aligned, efficient, and effective IT organization meeting current client expectations and positioned to support the enterprise’s future technology needs.

The Response

Maryville led the Define-Transition-Transform initiative, placing a large emphasis on understanding the current challenges, defining and transitioning people into a new organization structure, creating a culture where change was possible and accepted, and ultimately transforming the organization’s IT operations. Once the current challenges were understood and the desired future state operation was clearly defined, a detailed roadmap was developed to not only clarify the future, but also the path the organization would take to achieve it. While the resulting organization’s performance objectives were not easy to implement, its people were clear on the ‘why’ behind the initiative, they were collaboratively engaged in the journey, and the roadmap was executed diligently with the tangible process and accomplishments along the way.

The Value

• Consolidated and aligned 500+ IT personnel into a single IT organization, operating under the direction of a corporate CIO
• Created the firm’s first consolidated IT strategy and accompanying budget
• Identified and captured immediate cost savings opportunities as a result of mapping actual costs across key business applications